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Service Center
"Call Back Within 24 Hours" is our Promise
We provide our people counting technology, anti-shoplifting technology and other related technology for all your needs in water pump.
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OEM and Services
Highlight provides OEM and ODM service for all customers with reasonable quantity. We provide our people counting technology, anti-shoplifting technology and other related technology for all your needs in water pump.
Pre-sale service
Before pump selling, salesman should introduce our pump to customers by pump ordering meeting, door to door visiting and sending a letter asking, answer customer consultation and record.
On-purchase service
1)Business unit personnel should seriously enforce contracts, and understand the usage of our different models pumps. Meanwhile, sending pumps to the customer designated locations timely, precisely and safely is necessary. Listening carefully and making records is needed.
2)If necessary, the execution situation of the contract should be fed back to the customer including change of pump requirements, which need to be coordinated with relevant people and customers.
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On-purchase service
1)Business unit personnel should seriously enforce contracts, and understand the usage of our different models pumps. Meanwhile, sending pumps to the customer designated locations timely, precisely and safely is necessary. Listening carefully and making records is needed.
2)If necessary, the execution situation of the contract should be fed back to the customer including change of pump requirements, which need to be coordinated with relevant people and customers.
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After-sales service
1)one year warranty goods can send with orders some easy broken parts for change, or after customer request spare parts ,send with next order.
2)Two year warranty goods, can send with orders some easy broken parts for change, or after customer request spare parts, send by express, or need change the pump,we send complete pumps for change, need customer send the report with pictures of the problems, with serial numbers.
3)Make customer records for the quality request.used for future order notes.
4)Big special project can send engineer for technical service .
5)Reply customer question in time, no delay more than 24hours.

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